Shipping

Once you have placed an order, you will be notified by email when your item(s) has been shipped. If you are ordering through our web site, the only available option is UPS Ground. UPS Overnight and UPS International are available on a call in basis or through our online payment center. In order to use our secure online payment center, you must fill out our shipping price quote form for order and shipping costs. If you would like to purchase the quoted item(s), then we will set up our payment center to receive your online order. If you have any questions, please call us at 1-866-960-3030 or email us at info@designyourwall.com. Our office hours are 8am – 5pm PST, Monday – Friday. Sorry, we do not ship to APO or PO Box addresses.

Listed below are the available shipping options:

Free Shipping – All wallpaper samples cost $5.00, but shipping is free worldwide. Samples should arrive within 5-10 business days, after email notification (10-14 days for custom digital patterns). Samples ship out via U.S. mail and can be expedited upon request at an additional charge. Sizes of samples depend on the pattern, but are at least 8 inches by 8 inches.
UPS Ground USA - Orders should arrive within 5-10 business days, after email notification, includes Alaska and Hawaii. We charge $12.00 per 5 single rolls, no hidden processing charges, for all United States orders. Certain products such as some Lincrusta paintable wallcoverings will have higher shipping charges due to the product’s heavier weight. Custom wallpapers and murals are charged $12.00 shipping per 30 square feet, due to the heavy vinyl paper.
UPS Ground Canada - All shipping costs to Canada do NOT include the required Duties,Taxes and Brokerage fees. WARNING - Canadian Duties, Taxes and Brokerage Fees can easily add over $40.00 to your order and these are the responsibility of the receiving customer. Orders should arrive within 5-10 business days, after email notification. The shipping cost to Canada is $18.00 US Dollars per 5 single rolls, no hidden processing charges. Certain products such as some Lincrusta paintable wallcoverings will have higher shipping charges due to the product’s heavier weight. Custom wallpapers and murals are charged $18.00 US dollars shipping per 30 square feet, due to the heavy vinyl paper.
UPS Overnight - Order must be received by 12:00 pm PST or the order will be considered the next business day. Overnight shipping is ONLY available for in-stock items. If the items are on a manufacturer’s back order or a custom order, we will notify or discuss your estimated order time. We can overnight your order, once the order is completed.
UPS International - Time and cost varies on a per order basis. You may fill out a quote form and we can email you within the next business day with your order and shipping costs. Fed-Ex International is available upon request only.
Note: Saturday and Sunday are not considered business days. You must choose the correct shipping format in order for the shipping to calculate correctly. DesignYourWall reserves the right to correct your shipping method, when necessary, and charge the appropriate shipping totals. (Example: Foreign customers may not choose ground, as it is impossible for us to ship UPS ground overseas).

Tax

All California orders will include the state’s sales tax; otherwise US orders will be considered tax free. On international orders, DesignYourWall will not be in any way responsible, or held accountable, for customs charges, tariffs, duties and taxes imposed by any country on incoming or outgoing packages. These funds are the sole responsibility of the customer.