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TERMS AND CONDITIONS

Welcome to DesignYourWall.com! We offer a wide range of services including customizing your favorite patterns to your needs, manufacturing and distribution of your favorite wallcoverings, window films, murals, Wall Tiles, Wall Hugs, contact papers and much more!

By using Design Your Wall, you agree to these conditions. Please read them carefully.

Please Note:
Once you have placed your order, you will receive a confirmation email.
Any notifications about your order(s) are sent by email only .
All orders are immediately charged despite availability. Stock checks are available by request only and are unable to be viewed online. We do our best to keep all patterns in stock and available for immediate shipping.


QUICK TIPS AND TERMS: (full terms and conditions should be viewed in their entirety below)
• We recommend ordering a sample of all patterns as monitors and images online may vary from the actual item.
• Cut yardage and made-to-order items, among others, are not returnable.
Dye lots: Wallpaper is manufactured in batches. Each batch will be given a unique dye lot number (or batch number) that will indicate which batch in the manufacturing process you have received.
If you are placing a 2nd order for the same material, it is imperative that you confirm that the dye lot you need is still available or shading differences may show when two batches are installed. It is the customer’s responsibility to document all received dye lots.
Once confirmed, you can input this information in the customer comment section on your order. If this is not indicated on your order, we will be unable to guarantee that this dye lots will ship.
• Proper surface preparation is essential for quality installations. Surfaces must be clean, smooth, dry and structurally intact before installing any wallcovering.
Glossy and non-porous surfaces should be primed prior to installation of wallcovering.
All primers should dry completely before wallcovering is installed.
A smooth, matte surface is needed for any wallcovering to properly adhere to your wall.
Once hung, claims for labor, shipping fees or merchandise are not accepted under any circumstance, sorry.
• Slight variations in color and texture may occur and are normal. Actual rolls may vary slightly from your sample and are only a dye lot difference discussed above.
• Make sure all measurements are accurate and that your installer has confirmed the needed quantities for your project.
• Design Your Wall is only able to provide recommendations as all projects vary. It is the customer’s responsibility to confirm the needed rolls for each project.
The online calculator and any phone conversations will not be held liable as all information should be confirmed by the installer.
• Claims for labor, shipping fees or merchandise will not be accepted for inaccurate recommendations as we are unable guarantee an exact roll count.
• Upon receiving your wallcovering and prior to installation, please examine all goods immediately to make certain the pattern number (SKU), size and quality are satisfactory and as ordered. Claims must be declared within 30 days of receipt, no acceptations.
• Absolutely no claims for labor are accepted under any circumstance.


SHIPPING

• If your order is time sensitive, please call to ensure that stock is available before you place your order.
• UPS and FedEx do not consider Saturday and Sunday delivery days so please order as needed if you expedite your purchase.
• Weekend orders will not be received until the following business day. Our hours of operation are Monday through Friday, 8 am - 5 pm (PST). All holidays are observed.
• There is a 7 am cut-off time to ship same day for expedited orders.
• Please note that made-to-order patterns can take up to 10 days to produce despite the chosen shipping method.
• Regular Ground service will be shipped within 24-48 business hours of receipt of your order.
• If the item(s) are on a manufacturer’s back order we will notify you of an estimated shipping date within 24-36 business hours.
• We do not guarantee any specified deadlines in the customer comment box. It is the customer’s responsibility to time all deadlines accordingly.

  • Sample Orders - United States Parcel Service (USPS)
  • All wallpaper samples will mail free of charge worldwide.
    Unless expedited (overnight, 2nd day air or 3 day air), your samples should arrive in about 5-10 days unless you are an international customer.
    All samples mail from our California facility.
    Please note that custom digital samples can take up to 10 days to produce and will be mailed as soon as possible. We may hold your entire sample order for these to print unless you request otherwise.
    Size: Samples can range in size, however, are typically about 12" x 18". Some items may come as small as 5" x 7", however, we do our best to provide the largest sample possible; 24" x 24" if available.
    Please Advise: All samples will arrive folded in an envelope. Adding multiple samples to your cart does not guarantee a larger size sample. You will receive individual samples no matter the amount ordered.

  • UPS Overnight, 2nd Day and 3 Day Air
  • Orders must be received by 7:00 am PST or the order may be considered for the next business day. If the goods are stocked at our California warehouse we will do our best to get all expedited shipments out the same day, however, are not guaranteed. If the item(s) are on a manufacturer’s back order we will notify you of an estimated shipping date within 24-36 business hours.
    If your order is for a made-to-order pattern, we are sorry but it can take up to 10 days to produce the product before it is shipped out. We do our best to ship all expedites as soon as possible though. If you are not sure if your pattern is a made-to-order item, please contact us to verify. 1-866-960-3030

  • UPS Ground - USA
  • Once shipped, your order should arrive within 5-7 business days, includes Alaska and Hawaii.
    We use real-time UPS shipping charges for all shipments worldwide. Certain products may have higher shipping charges due to the product’s heavier weight and/or dimensions. All packages are charged freight accordingly.

  • Canada Customers (please read carefully)
  • Your final order total will NOT include any duties, taxes or tariff fees.
    Shipping costs to Canada are processed using real-time UPS shipping freights; no hidden processing charges. Some products may have higher shipping charges due to the product’s heavier weight and/or dimensions.
    We are unable to declare a package to enable a waved or reduced COD charge. Meaning, we cannot mark a shipment as "Gift" or any such declaration.
    Duties and Taxes:
    Your final order total will NOT include any duties, taxes or tariff fees. The final carrier will arrive at your door with a COD (collect on delivery) charge that will need to be paid in order to release the package.
    We are unable to estimate what these charges may be.
    o Design Your Wall is in no way responsible, or will be held accountable, for customs charges, tariff fees and/or duties and taxes imposed by any outgoing or inbound (returns) packages.
    o Duties, Taxes and Brokerage Fees can easily add over $50-$200+ to your order and are the responsibility of the receiving customer to pay.
    Once shipped, orders should arrive within 5-10 days depending on customs clearance. Delays may occur while clearing customs and are out of Design Your Wall’s control.
    FedEx International is available upon request only.

  • International Customers (please read carefully)
  • Your final order total will NOT include any duties, taxes or tariff fees.
    International shipping charges are processed using real-time UPS shipping freights; no hidden processing charges. Some products may have higher shipping charges due to the product’s heavier weight and/or dimensions.
    We are unable to declare a package to enable a waved or reduced COD charge. Meaning, we cannot mark a shipment as "Gift" or any such declaration.
    Duties and Taxes:
    Your final order total will NOT include any duties, taxes or tariff fees. The final carrier will arrive at your door with a COD (collect on delivery) charge that will need to be paid in order to release the package.
    We are unable to estimate what these charges may be.
    o Design Your Wall is in no way responsible, or will be held accountable, for customs charges, tariff fees and/or duties and taxes imposed by any outgoing or inbound (returns) packages.
    o Duties, Taxes and Brokerage Fees can easily add over $50-$300+ (depending on your final order total) to your order and are the responsibility of the receiving customer to pay.
    Once shipped, orders should arrive within 5-10 days depending on customs clearance. Delays may occur while clearing customs and are out of Design Your Wall’s control.
    FedEx International is available upon request only.

  • Brazil Customers (please read carefully)
  • All above international information applies, however, duties and taxes that will be charged upon arrival of your package could match the cost of your full invoice total on your order. Meaning, the final charge for your merchandise could Double when your order has arrived.
    Brazil has extremely high tariff charges and will be required to be paid upon arrival to release your order.
    o Design Your Wall is in no way responsible, or will be held accountable, for customs charges, tariffs and/or duties and taxes imposed by any outgoing or inbound (returns) packages.

  • APO AND PO BOXES
  • Sorry, we do not ship to APO or PO Box addresses unless the order is for samples only.


    RETURN POLICY

    • We recommend ordering a sample of all patterns as monitors and images online may vary from the actual item.
    • There is a 30% Restocking Fee for All Returned Material unless there is a manufacturing defect. This is standard for wallcovering distribution and is not an uncommon fee.
    • Please make sure all returns are shipped with our Return Authorization Form available here. Absence of this form could result in an incomplete or voided refund.
    • Upon receiving your wallcovering and prior to installation, please examine all goods immediately to make certain the pattern number (SKU), size and quality are satisfactory and as ordered. Claims must be declared within 30 days of receipt, no acceptations.
    • Absolutely no claims for labor or dye lot variations will be accepted.

  • Unwanted or Extra Items
  • Always make sure that your item is returnable and abides by our return policy. If you should decide that you are unhappy with the item you have purchased or you have purchased more wallpaper than you need, you can follow the instructions listed on our Return Authorization Form available here.
    We recommend using a carrier that provides tracking numbers for all returns.
    Please Note:
    o All returns MUST be received within 30 days.
    o All returns MUST be in re-sell-able condition. Unfortunately if your item(s) and their wrappings are returned damaged, we may be unable to provide a proper refund.
    o All returns must come with a completed Return Authorization Form.
    o Shipping charges are not refunded.
    o Customers must return at their own expense.
    o Refunds can take up to 30 days to process and will only occur on the original credit card used for the transaction.
    o Design Your Wall reserves the right to refuse a return.
    o There are NO RETURNS for cut yardage/metered goods, made-to-order or digitally printed patterns or samples.
    o If there is an error on a file that you have provided, we will not be responsible for additional charges on the replacement order.
    o Please be aware of lot or batch numbers. Orders are not guaranteed to match previous orders unless confirmed with an associate. A cutting for approval (CFA) is available upon request only.

  • Damaged / Incorrect / Defective Merchandise
  • Upon receiving your wallcovering and prior to installation, please examine all goods immediately to make certain the pattern number (SKU), size and quality are satisfactory and as ordered. Claims must be declared within 30 days of receipt, no acceptations.
    o Absolutely no claims for labor are accepted under any circumstance.

    If anything is wrong with your rolls or purchase, STOP! Do not proceed any further.

    Defective paper is accountable for up to 1 single roll (about 4 yards) of material hung on your wall. If any flaws are detected, do not proceed with your installation. If Design Your Wall has no merchandise to inspect, we are unable to accept claims.
    If your order seems to be defective after 2 strips please STOP and contact Design Your Wall to obtain further instructions. 1-866-960-3030


    TAXES

    All California orders will include the state’s sales tax; otherwise US orders will be considered tax free.



    FROM OUR LAWYERS: APPLICABLE LAW

    This site is fully controlled and operated by Design Your Wall, Inc. (referred to as "Design Your Wall").
    By using any of Design Your Wall services, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Design Your Wall.

    By accessing and using this site, you agree to be legally bound by these terms of use. If you do not agree to these terms, please do not use the site. We reserve the right, at our sole discretion, to change, modify, add to, or otherwise alter these Terms and Conditions at any time. Such changes and/or modifications shall become effective immediately upon their posting, so please review the Terms and Conditions posted at this link periodically. Your continued use of the site following the posting of changes and/or modifications will constitute your acceptance of the revised Terms and Conditions.


    CUSTOMER’S PRODUCT COMMENTS

    Customers are able to write comments on our products once they have entered their login account. We reserve the right to moderate all customer reviews before posting them. We reserve the right to edit or deny all comments without explanation. The posting of an accepted comment can take up to 3 business days.



    ARTWORK

    Customers must contact Design Your Wall before sending any artwork, so we can make appropriate arrangements for delivery. The customer assumes ALL risk, when sending, receiving, or handing over any type of artwork to Design Your Wall, including but not limiting it to thief, accidental damage, natural disasters, misplacement, etc. We recommend that all artwork to be insured to its appropriate value. We can return all artwork, but the customer must make arrangements to cover the costs in shipping and insurance. Design Your Wall can not store or hold on to a customer’s artwork. If prior arrangements are not made for returning the art, the art will be considered unwanted.



    SECURITY

    We understand how important online security is to you. Whenever you register or order products through our site, it is encrypted through Secure Socket Layer (SSL). SSL technology secretly encodes information that is being sent over the Internet between your computer and Design Your Wall, helping to ensure that the information remains confidential. After you have registered or submitted your order online, we recommend that you end your browser session before leaving your computer.



    PRIVACY POLICY

    Our website logs IP addresses and browser types, but we do not link IP addresses to anything personally identifiable. This means that a user’s session is tracked, but the user remains anonymous. You can browse our site without entering any personal information and therefore remain anonymous during your visit. We maintain a separate list of email addresses that are used to send our newsletters containing information about our products and redeemable discounts. We collect emails and other personal information from customer order forms, informational requests, and registration submissions. If you would rather not receive emails from us, please respond with UNSUBSCRIBE in the Subject heading and we will remove you from our collected email list. We do not share your personal information, including emails with other third parties. The information that we require on our order form is used to process your orders quickly and accurately. Your contact information is used to send you the product that you purchase and your billing information will be used to bill you for that product. We may use this information for marketing purposes. The customer’s contact information is also used to contact the visitor when necessary. We do not sell or distribute telephone numbers, except to the carriers involved in delivering your packages and only to facilitate delivery. Our website contains links which may include framing in of pages from other Web sites we have selected. Please be aware that our privacy policy does not apply to these linked sites. We encourage you to read the posted privacy statement whenever interacting with any Web site. We may amend this Privacy Policy on a prospective basis (i.e., for future visits) at any time by posting a revised policy on our Web site. Further, nothing in this Privacy Policy is designed to protect the privacy of visitors whose use of the DesignYourWall website is, in our opinion, or that of our attorneys or affiliates is intended for illegal, improper or abusive purposes, for purposes of marketing or solicitation, or would violate any other terms and conditions relating to use of the Web site.



    OWNERSHIP OF INTELLECTUAL PROPERTY; RESTRICTIONS ON USE

    All site software, designs, text, images, photographs, illustrations, audio clips, video clips, artwork, graphic material, or other copyrightable elements, and the selection and arrangements thereof, and trademarks, service marks and trade names (the " Materials ") are the property of DesignYourWall and/or its subsidiaries, affiliates, assigns, licensors or other respective owners, and are protected, without limitation, pursuant to U.S. and foreign copyright and trademark laws.

    Users are not permitted or authorized to copy, reproduce, republish, upload, post, transmit, or distribute Materials (or any portion thereof) in any way or by any means, except that you may download one copy of appropriately limited portions of the Materials on any single computer for your personal, noncommercial use only, provided you include " Copyright 2004 DesignYourWall, Inc. All Rights Reserved. Used With Permission " or " (c) 2004 DesignYourWall, Inc. All Rights Reserved. Used With Permission " on every page containing copyrightable elements and you keep intact other proprietary notices. Modification of Materials or use of Materials for any other purpose is a violation of DesignYourWall’s copyright and other proprietary rights. For purposes of these Terms and Conditions, use of any Materials in any unauthorized manner (including, without limitation, on web pages or sites that contain paid or free advertisements, third-party endorsements of any kind or nature (including without limitation, endorsements of a religious, political, or social orientation nature), promotions, products, games, services, or other inappropriate content) is strictly prohibited. DesignYourWall hereby grants you a personal, non-exclusive, non-assignable, revocable, non-transferable license to use and display, for noncommercial and personal use only, one copy of appropriately limited portions of the Materials and/or software that are downloadable from this Site, including, without limitation, any files, codes, audio, or images incorporated in or generated by or in conjunction with the Site and/or DesignYourWall, provided that that " Copyright 2004 DesignYourWall, Inc. All Rights Reserved. Used With Permission " or " (c) 2004 DesignYourWall, Inc. All Rights Reserved. Used With Permission " accompanies all copyrightable Materials and other notices are properly maintained. You agree not to reproduce, modify, create derivative works from, display, perform, publish, distribute, disseminate, broadcast, sell, decompile, reverse engineer, disassemble, or circulate any Materials to any third party (including, without limitation, display and distribute the Materials via a third party website) without DesignYourWall’s express prior written consent. Unauthorized or prohibited exploitation of materials will result in deletion of the offender’s account from the site, and may subject the offender to civil liability and criminal prosecution under applicable federal and state laws.

    Design Your Wall respects the intellectual property of others, and we ask our users to do the same. DesignYourWall may, in appropriate circumstances and at its discretion, terminate the accounts of users who infringe the intellectual property rights of others.

    If you believe that your work has been copied in a way that constitutes copyright infringement, please provide DesignYourWall’s Copyright Agent with the following information:

    (1) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
    (2) A description of the copyrighted work that you claim has been infringed;
    (3) A description of where the material that you claim is infringing is located on the site;
    (4) Your address, telephone number, and email address;
    (5) A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
    (6) A statement by you made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.