Returns & Refunds
At DesignYourWall.com our goal is to provide the best quality product to all of our customers and to ensure they are happy with the product they receive. If you need to return any part of your order, we have outlined our protocol for returns including restrictions, fees, and necessary paperwork below.
- Returns are accepted only within 30 days from the date you receive your order from the courier. Please be sure to examine all product ordered within this time frame to ensure that you are satisfied with the quality of the items ordered.
- Returns are only accepted on certain products. Please review the product pages to make sure that the product you have ordered is returnable. Restricted product includes but is not limited to the items listed below:
- Items sold by the yard or by the meter
- Print-to-order items including custom digitally printed wallcovering
- Samples of any kind
- Clearance or sale items
- Unless otherwise noted, all returns are subject to a 30% restocking fee.
- Returned product must be shipped back to DesignYourWall.com by the customer. We do not issue call tags unless there is a manufacturer’s defect. Please be sure to ship your return to us with a courier that provides a tracking number in the event that the shipment is lost en route to our warehouse.
- Shipping charges will not be refunded unless there is a manufacturer’s defect.
- Packages returned to us must include the return authorization form. Absence of this form may result in delayed refunds or may prevent us from issuing a refund until the form is received. Returned product must be unopened in its original packaging with all appropriate labels.
- Returns are not accepted on any items that have been cut or installed on the wall. It is the responsibility of the person installing the wallcovering to inspect all product prior to installation to ensure that there are no defects. Once product is cut and/or installed on your wall, our liability for defective merchandise is waived.
- No claims for labor will be accepted.
- Refunds are issued within 30 days from the date that a return is received at our warehouse and will only be credit to the payment method originally provided.
- We reserve the right to refuse a return.