DesignYourWall.com ships to countries all around the world. Given the number of countries we ship to and the breadth of our product offerings, there are many factors that may affect the shipping of your order. Please read the policies outlined below regarding shipping for orders placed on our site.
Orders are shipped pending stock availability. Please be sure to call prior to placing your order to ensure that your product is in stock. Stock availability is not posted on item pages.
Orders are not processed outside our normal business hours, Monday-Friday, 8:00 AM-5:00 PM Pacific time. If you place an order on the weekend, it will be processed on the next business day.
Orders for product that is in stock are shipped within 1-2 business days from the date that the order is received. If you select an expedited shipping method, please call ahead to verify that product is in stock.
DesignYourWall.com offers products that ship from mills across the U.S. and abroad. Because of this, if you order multiple items in the same order, they may arrive at separately. This also applies to sample orders.
We use UPS to ship orders for product inside the United States. Sample orders shipped to addresses within the United States are shipped through the U.S. Postal Service free of charge unless an alternate shipping method is selected by the customer.
DesignYourWall.com offers the shipping options listed below pending the availability of this service to your location:
- 3-Day Select
- 2-Day Air
- Next Day Air
- Next Day Air Early AM (8:00 AM delivery)
Samples are shipped to U.S. Addresses through the U.S. Postal Service free of charge as the standard method of delivery. Certain product samples may have the option to be expedited in checkout.
The standard time for sample orders to be processed is 48-72 hours. During busy times of the year sample orders can be delayed up to two weeks. We will do our best to notify customers of any such delays.
Samples for print-to-order product are sent upon completion of the print, which can take at least 7 days.
Because samples are sent free of charge through the U.S. Postal Service, there is no tracking number available. The standard time for domestic sample shipments through the USPS is 6-12 days. If you need a tracking number, please select an expedited shipping method if the option is available.
We have partnered with a third party to service our international customers.
At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
Lead time for international orders cannot be guaranteed due to the potential of unforeseeable customs delays.
Our products have various cut-off times for expedited orders. For example, some products must be ordered no later than 10:00 AM Pacific time for them to be shipped out on the day the order is received. If you are placing an expedited order please verify that you are within the cut-off time to have your order shipped on the same day.
Print-to-order products including custom designs and items from our digitally printed collections including samples require at least 7 days to print before they are shipped. While we do our best to accommodate all requests for expedited print-to-order items, we cannot guarantee this due to printer queues and production schedules.
Back Ordered Product
Certain products have longer lead times due to shipping restrictions from overseas mills. If a product is not in stock in the United States, your order may require anywhere from 1-2 weeks to 8-12 weeks before it ships from our warehouse. While we do our best to notify customers of all back orders at the time we receive your order, orders may be delayed for circumstances out of our control including but not limited to inclement weather or production issues such as shortage of raw materials.
In the event that part of your order is out of stock, you may have the option to have the available portion of your order shipped before the remainder of your order is back in stock.